[noiz] legal | policies | compliance
Legal Centre
Welcome to our Legal Centre. We strive to provide a hosting service you can trust. Getting legal and compliance right is an important part of that.
Agreement
Our relationship with you
We believe that plain and understandable terms, policies, and legal notices help to ensure a common understanding and are the foundation of a mutually beneficial relationship. These documents outline the relationship between you ("you" or "your") and Noiz Cybersecurity (Pty) Ltd ("we," "us," or "our"). Our agreement includes:
Service terms
Service-specific terms
The following terms apply to specific services we offer:
- 01Website Development Terms and Conditionssets out the terms for website development and design services.
- 02Agency Termssets out how an agency approved by Noiz may host its clients' websites, the agency discount and the support boundary.
- 03Reseller Termssets out what a reseller owes its own clients, when Noiz steps in, and what happens when a Reseller plan ends.
- 04Affiliate Termssets out how referrals are attributed, how commission is earned, held and paid, and how an affiliate may promote Noiz.
- 05SEO / AIO Services Terms and Conditionssets out the terms for search engine optimisation and AI optimisation services.
- 06Traffic and fair useexplains how we handle bandwidth and traffic, in section 9 of the Acceptable Use Policy.
Billing
Billing and payments
Clear billing practices are important to us. The following documents explain how we handle payments, refunds, and charges:
- 01Billing and Payment Policysets out our invoicing, payment methods, and due dates.
- 02Billing and Overage Chargesexplains charges for usage beyond your plan allocation.
- 03Refund Policysets out our policy on refunds and credits.
- 04Cancellation Policyexplains how to cancel services and the applicable terms.
Policies
Our policies and processes
In order to build trust, we want our policies and processes on certain important issues to be clear:
- 01Privacy Policysets out how we process your personal data.
- 02Security Statementsets out the security measures we have in place.
- 03Acceptable Use Policysets out what we consider to be acceptable use of our systems.
- 04Account Blocking Policysets out when and how we may block access to your account.
- 05Cookie Policyexplains how we use cookies on our website.
- 06Hardware Policysets out terms relating to customer hardware in our data centres.
- 07Reporting Abuseexplains how to report abuse of our services.
- 08Email Disclaimersets out the standard disclaimer for our email communications.
- 09Website Copyrightsets out copyright information for our website and content.
Compliance
Compliance with the law
We are committed to complying with all laws and codes that apply to Noiz Cybersecurity (Pty) Ltd, including the ISPA Code of Conduct. We take our responsibility to comply with data protection laws, particularly the Protection of Personal Information Act (POPIA), seriously. We are also committed to helping you comply with your regulatory obligations.
We respect that the law requires us to give certain people access to information in certain circumstances. Our Access to Information Manual (PAIA Manual) sets out how you can request access under the Promotion of Access to Information Act.
Amendments
Amendments and Governing Law
We reserve the right to amend this Agreement or any referenced policies at our discretion. Updates will be posted here, with significant changes notified via email or the client portal where required by law. Continued use of our services after changes signifies your consent.
This Agreement is governed by the laws of the Republic of South Africa. Disputes arising from this Agreement shall be subject to the exclusive jurisdiction of South African courts.
Contact
Contact Us
For questions, support, or to report issues, contact our team via the client portal or at [email protected]. We aim to respond promptly and resolve matters efficiently.
Noiz Cybersecurity (Pty) Ltd
- Registration Number
- 2023/837453/07
- Signal (messages only)
- +27 76 903 4821
- Address
- 6 Shaul Avenue, Libradene, Boksburg, 1459, South Africa
