Legal Centre
Welcome to our Legal Centre. We strive to provide a hosting service you can trust. Getting legal and compliance right is an important part of that.
Our relationship with you
We believe that plain and understandable terms, policies, and legal notices help to ensure a common understanding and are the foundation of a mutually beneficial relationship. These documents outline the relationship between you ("you" or "your") and Noiz Cybersecurity (Pty) Ltd ("we," "us," or "our"). Our agreement includes:
- Terms of Service: The key legal terms that relate to the services we provide to you.
- Specific Terms and Conditions: Additional terms for specific services including hosting, email, domain names, and other services.
Service-specific terms
The following terms apply to specific services we offer:
- Website Development Terms and Conditions sets out the terms for website development and design services.
- SEO / AIO Services Terms and Conditions sets out the terms for search engine optimisation and AI optimisation services.
- Unlimited Traffic explains our fair use policy for bandwidth and traffic.
Billing and payments
Clear billing practices are important to us. The following documents explain how we handle payments, refunds, and charges:
- Billing and Payment Policy sets out our invoicing, payment methods, and due dates.
- Billing and Overage Charges explains charges for usage beyond your plan allocation.
- Refund Policy sets out our policy on refunds and credits.
- Cancellation Policy explains how to cancel services and the applicable terms.
Our policies and processes
In order to build trust, we want our policies and processes on certain important issues to be clear:
- Privacy Policy sets out how we process your personal data.
- Data Processing Agreement sets out how we meet our processor obligations.
- Security Statement sets out the security measures we have in place.
- Acceptable Use Policy sets out what we consider to be acceptable use of our systems.
- Account Blocking Policy sets out when and how we may block access to your account.
- Cookie Policy explains how we use cookies on our website.
- Hardware Policy sets out terms relating to customer hardware in our data centres.
- Reporting Abuse explains how to report abuse of our services.
- Email Disclaimer sets out the standard disclaimer for our email communications.
- Website Copyright sets out copyright information for our website and content.
Compliance with the law
We are committed to complying with all laws and codes that apply to Noiz Cybersecurity (Pty) Ltd, including the ISPA Code of Conduct. We take our responsibility to comply with data protection laws, particularly the Protection of Personal Information Act (POPIA), seriously. We are also committed to helping you comply with your regulatory obligations.
We respect that the law requires us to give certain people access to information in certain circumstances. Our Access to Information Manual (PAIA Manual) sets out how you can request access under the Promotion of Access to Information Act.
Amendments and Governing Law
We reserve the right to amend this Agreement or any referenced policies at our discretion. Updates will be posted here, with significant changes notified via email or the client portal where required by law. Continued use of our services after changes signifies your consent.
This Agreement is governed by the laws of the Republic of South Africa. Disputes arising from this Agreement shall be subject to the exclusive jurisdiction of South African courts.
Contact Us
For questions, support, or to report issues, contact our team via the client portal or at info@noiz.co.za. We aim to respond promptly and resolve matters efficiently.
Noiz Cybersecurity (Pty) Ltd
Registration Number: 2023/837453/07
6 Shaul Avenue, Libradene, Boksburg, 1459, South Africa
Phone: +27 76 903 4821
