Billing and Payment Policy

(Last updated: January 2026)

This Billing and Payment Policy ("Policy") outlines the procedures, timelines, and requirements related to invoicing, payments, and account management for hosting services provided by Noiz ("we," "us," or "our"). This Policy forms part of our overall Terms of Service and applies to all clients ("you" or "your") subscribing to our hosting plans. We reserve the right to update this Policy at any time, with changes effective upon posting. Continued use of our services constitutes acceptance of any modifications.

1. Invoice Issuance and Due Dates

• Invoices for hosting services are generated and issued during our standard billing run, which occurs between the 25th day of the current month and the 5th day of the following month.
• All invoices are due on the 1st day of the month for which the services are billed. For example, an invoice for September services becomes due on September 1st.
• Invoices will be sent via email to the address provided in your account. It is your responsibility to ensure your contact information is current and to monitor for invoice notifications.

2. Proration for New Orders

• New hosting orders are prorated based on the activation date. The initial invoice will cover the period from the activation date to the end of the current billing month, calculated on a daily basis.
• For instance, if a service is activated on the 15th of a 30-day month, the prorated charge will reflect approximately 50% of the full monthly fee, plus any applicable setup costs.

3. Payment Methods and Allocation Timelines

We accept multiple secure payment methods to facilitate timely processing. Allocation refers to the time required for funds to be credited to your account after receipt:

• Electronic Funds Transfer (EFT): Payments may take up to three (3) working days to allocate. To prevent service disruptions, you must initiate EFT payments sufficiently in advance of due dates, accounting for weekends, public holidays, and bank processing times. In cases of late EFT payments, you may submit proof of payment (POP) to info@noiz.co.za to request manual verification and potential mitigation of suspension (see Section 4 below).
• PayFast and Stripe (for Recurring Billing): These methods enable immediate allocation upon successful transaction. Stripe is recommended for automated recurring payments, deducting fees on the due date without manual intervention.
• NowPayments (for Cryptocurrency): Supports various cryptocurrencies with immediate allocation upon confirmation. A 10% discount may apply to qualifying hosting services paid via supported cryptocurrencies, as detailed in our knowledgebase.

All payments must be made in South African Rand (ZAR) unless otherwise specified. We do not accept cash, cheques, or other unlisted methods.

4. Overdue Accounts and Suspensions

• Accounts with unpaid or overdue invoices are subject to suspension on the 21st day of each month. Suspension may result in temporary unavailability of services, including website access and data retrieval.
• To avoid suspension due to delayed EFT allocation, promptly submit a valid POP to info@noiz.co.za, including your invoice number and transaction details. We will review such requests on a case-by-case basis but cannot guarantee prevention of disruptions.
• Repeated overdue payments may lead to account termination, collection actions, or referral to third-party agencies. Late fees of 5% per month may apply to balances outstanding beyond 30 days.

5. Refunds and Disputes

• Refunds are governed by our separate Refund Policy. Prorated refunds may be issued for unused service periods in eligible cases, less any administrative fees.
• Disputes regarding invoices must be raised in writing to info@noiz.co.za within 14 days of issuance. We will investigate and respond within a reasonable timeframe.

6. General Provisions

• All fees exclude applicable taxes (e.g., VAT), which will be added as required by law.
• In the event of force majeure (e.g., natural disasters or regulatory changes), billing timelines may be adjusted with prior notice.
• For questions or assistance, contact our support team via the client portal or info@noiz.co.za.

By subscribing to our services, you agree to comply with this Policy. Failure to adhere may result in service interruptions or termination.