Refund Policy

(Last updated: January 2026)

Clients may be entitled to a refund under the following circumstances:

• Cancellation of service
• Service credits issued
• Goodwill gestures
• Adjustments to invoices

A cancellation must be submitted before the 25th of the current month to avoid billing for the following month. For detailed cancellation procedures, refer to our Cancellation Policy.

In instances where a client has paid in advance for their hosting service for more than one month:

• Should the client cancel the service before the full invoice period is complete, we will refund the client for the unused period, less the 30-day cancellation notice period and any third-party costs incurred on behalf of the client.

Refunds are issued in one of three ways, subject to the client's payment method and payment interval:

• The hosting period (date of next invoice) will be extended, or
• A credit note is issued on the next invoice generated, or
• The customer account is credited via EFT (only applies to cancellations)

The refund method applied remains at Noiz's sole discretion. Refunds do not apply to domain registrations. For billing details, please refer to our Billing and Payment Policy.