Noiz starts the session
No charge
When Noiz needs to look at something on your side to resolve a ticket about a Noiz service, the session is not charged.
[noiz] support | remote sessions
Remote support
Support starts with a ticket. When it is quicker to look at the problem on your computer, Noiz can connect to it, with your agreement.
- Every request starts as a ticket, so there is a record of what was asked and what was done
- Noiz connects through its own remote management agent, or through AnyDesk
- A session Noiz starts is not charged
- A session you ask Noiz for is billed per half hour
From ticket to session
How it works
- Open a ticketDescribe the problem and the service it concerns. Many requests are answered in the ticket without a remote session.
- Agree a sessionIf looking at your screen will be quicker, Noiz suggests a session in the ticket, or you ask for one. Nothing connects until you agree.
- ConnectNoiz's own remote management agent is the preferred way: installed once on your computer with your agreement. Where it is not installed, Noiz uses AnyDesk: you share the session code and accept the connection.
- Written downWhat was checked and changed during the session is recorded in the ticket.
Rates
What it costs
You ask Noiz to log in
per half hour
When you ask Noiz to connect to your computer or server to do work for you, the session is billed per half hour and invoiced against the ticket.
· rate live from our store
Remote sessions run Monday to Friday, 09:00 to 17:00 South African time, excluding public holidays.
Servers
Work on a Linux server, whether a Noiz Cloud server or one hosted elsewhere, is Linux administration: once-off, by the hour or maintained monthly. Ask about it in a ticket and Noiz will scope it.
Remote support
Questions
The remote management agent is installed once, with your agreement. If you would rather not install it, Noiz uses AnyDesk for the session instead.
A session is agreed in the ticket before anyone connects. With AnyDesk you accept each connection on your screen.
When Noiz starts it, to resolve a ticket about a Noiz service. When you ask Noiz to log in and do work for you, it is billed per half hour at the rate under What it costs.
Open a ticket from your client area. Name the service and describe what you see; a screenshot helps.
Need a hand?
Open a ticket and describe the problem. Noiz replies in the ticket and suggests a remote session where it helps.
Signal +27 76 903 4821 WhatsApp +353 83 014 7649 [email protected] docs.noiz.ie
Already a client? Log in and open the ticket from your account.
