How Refunds and Credit Notes Work at Noiz
When a refund is due, Noiz pays it as extra time on your service, as a credit note against your next invoice, or, for a cancellation, as a payment back to your account by EFT. Every credit note appears in the console, under Billing > My Credit and Debit Notes. This guide shows when a refund applies, how it reaches you and what to do if an invoice looks wrong.
Last reviewed: 11 November 2026, against the current Noiz console and the Refund Policy.
Before you start
- You are logged in to the console. How to log in to the console covers it.
- You know the invoice number the refund relates to.
When is a refund due?
The Refund Policy lists four situations: a cancellation of a service, a service credit, a goodwill gesture and an adjustment to an invoice.
| Situation | What you can expect |
|---|---|
| You cancel a service you paid for more than one month in advance | The unused period is refunded, less the 30-day cancellation notice period, any third-party costs on your behalf and administrative costs |
| You cancel by the 25th | The service ends at the end of that month, and nothing is billed after it |
| An invoice was wrong | It is adjusted, with a credit note or a corrected invoice |
| A service credit applies | It is credited to your account |
Refunds do not apply to domain registrations, and a deposit made through Add Funds is non-refundable. The Cancellation Policy also sets out how Cloud servers paid by EFT are cancelled.
How is a refund paid?
Noiz chooses one of three ways, depending on your payment method and billing interval:
- Your hosting period is extended, so the refund is paid in extra time.
- A credit note is applied to the next invoice generated.
- Your account is credited by EFT, which applies to cancellations only.
Credit stays on your account and pays your next invoice automatically.
Where do you see your credit notes?
- Select Billing > My Credit and Debit Notes in the console.
- Filter by Credit Note or Debit Note, or by the date issued.
- Read the table: it shows the note ID, amount, date, status and type.
What if an invoice looks wrong?
Tell us in writing within 14 days of the invoice being issued, using a ticket in the console or an email to [email protected]. Include the invoice number and what you think is wrong. We look into it and reply.
If you have paid twice, or paid the wrong invoice, send the proof of payment as well. Do not pay again while it is looked into.
How do you ask for a refund?
- Cancel the service first, if it is a cancellation refund. How to cancel a service shows how.
- Open a ticket from the console with the invoice number and the reason.
- Wait for the reply. It says which of the three ways applies to you.
Good to know
The Refund Policy, the Cancellation Policy and the Billing and Payment Policy hold the exact terms, and the way a refund is issued is at Noiz's discretion.
Need a hand?
Open a ticket in the console with your invoice number.
