[noiz] support | help

Help from the people who run the servers.

We offer personal help and support to our clients. Check the knowledgebase first; if it does not answer your question, use one of the channels below and we will get back to you.

Open a ticket Search the knowledgebase

Support channels

Four ways to reach us, in order.

These are our official help and support channels for clients.

in order of priority

01EmailSend an email and it opens a support ticket for you[email protected] 02SignalMessage Noiz on Signal: messages only, no voice calls+27 76 903 4821messages only 03WhatsAppMessage Noiz on WhatsApp+353 83 014 7649 04TicketOpen a ticket from the client area and follow it thereClient area

Need someone to look at the problem on your computer? Every remote session starts as a ticket: see remote support for how it works and what it costs.

Answers and status

Look it up before you write.

The knowledgebase covers the common questions, and the state of our servers is in your account.

docs.noiz.ie

Knowledgebase

Our guides live at docs.noiz.ie: the client area and billing, domains and DNS, email, the control panels (Plesk, cPanel, DirectAdmin and ISPConfig), WordPress, Nextcloud, Odoo, ERPNext, Linux and server administration, and security.

Open the knowledgebase

Client area

Service status

Server status and network notices are published in your account: log in to see them. Service changes and incident notices are posted under announcements.

Server status · Announcements

Encrypted email

Our public PGP key.

Use this key to send end-to-end encrypted email to [email protected]. We recommend it. If you do not know how to set up or use PGP, read our guide to encrypting your email, or get in touch and we will help you.

Key details

For: [email protected]
Type: RSA 4096
Fingerprint: 12FE 383F 31D3 2126 39D1 E3BC 28A3 A7CF F0B6 D158
Created: 16 January 2024
Expires: Never

Download the key (.asc)

Check the fingerprint against the one shown here after you import the key.

-----BEGIN PGP PUBLIC KEY BLOCK-----
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=7pOc
-----END PGP PUBLIC KEY BLOCK-----