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Shared WordPress Cloud Domain Software Reseller Support Security Dedicated

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Monthly SLA for IT Support

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Remote Desktop Support

- RMM,
- Remote Support for GNU/Linux desktop,
- Application support,

  • Remote Desktop Support includes
Remote Server Support

- RMM,
- Remote Support for GNU/Linux Server,
- Application support.

  • Remote Desktop Support includes
Linux Server Administration

Linux Server Administration includes;
- Support for one server (Linux, WHM/cPanel, Plesk, ISPConfig)
- Server monitoring & rescue
- 30 mins response to alerts
- 45 min response to tickets
- Security monitoring
- Initial system tuning & hardening
- Regular server updates
- Backup monitoring & audits
- Security audits & hardening
- Performance tuning
- Hardware fault resolution