Need a hand with your hosting, a technical problem, or a billing query? The Noiz support team can be reached through any of the channels below. Choose whichever suits you best, as every route reaches the same team.
- Search the knowledgebase first. A great many questions already have a step-by-step answer here, so it is worth a look before you get in touch. Browse or search the Noiz knowledgebase at https://hosting.noiz.co.za/knowledgebase.
- Open a support ticket. Once signed in to the client area, you can raise a ticket directly here: https://hosting.noiz.co.za/submitticket.php?step=2&deptid=1. A ticket keeps the full history of your request in one place and is the best channel for anything that needs investigation.
- Send an email. Emailing [email protected] automatically opens a ticket. Send it from the email address registered to your account so that the ticket links to your services straight away.
- Message on Signal. For quick questions, the Noiz support team is also on Signal. You can reach the team directly here: Noiz support on Signal.
Help Noiz Help You Faster
Whichever channel you use, including a few details up front usually means a quicker resolution:
- The domain name or service the request relates to.
- The exact error message, copied in full wherever possible.
- What you were doing when the problem occurred, and the steps needed to reproduce it.
- A screenshot if the issue is visual.
The Noiz team monitors every one of these channels and aims to respond as quickly as possible. If a request is urgent, note that clearly in the subject line or message so it can be prioritised.
