How to Set Up Email on iPhone or iPad

This guide shows you how to add your hosted email address to an iPhone or iPad using the built-in Apple Mail app, so that new messages arrive on your device automatically. It is written for anyone with a mailbox on a Noiz hosting plan. A mailbox is sometimes called an email account, and the manual setup method described here is often referred to as an IMAP or POP configuration.

Last reviewed: 27 July 2026, against iOS 26.5.2 (latest stable). This article reproduces the official Apple procedure for adding an email account to an iPhone or iPad. Apple releases iOS updates frequently, so always cross-reference the current version of the official documentation before starting: direct links to every section used in this guide are provided below.

Official Documentation Reference

• Add an email account to your iPhone or iPad: the main Apple procedure this guide follows, covering both automatic and manual setup.
• Set up mail, contacts and calendar accounts (iPhone User Guide): the same task in the official iPhone User Guide.
• Choose the correct email provider when adding an account to Mail: explains why hosted mailboxes use the manual (Other) option rather than a listed provider.
• If you can't send email on your iPhone or iPad: Apple's troubleshooting steps for outgoing mail.
• If you can't receive email on your iPhone or iPad: Apple's troubleshooting steps for incoming mail.

Prerequisites

• A mailbox that already exists on your hosting plan. If you still need to create one and your plan uses Plesk, see How to create an email address in Plesk.
• The full email address and the mailbox password.
• An iPhone or iPad connected to the internet.
• The menu paths below are for iOS 18 and later, including iOS 26. On iOS 17 and earlier, Mail appears directly in the main Settings list instead of under Apps.

Your Mail Server Settings

Keep these values to hand before you start. Wherever you see yourdomain.com, replace it with your own domain name, as it is an example placeholder, not a real server.

• Incoming mail server (IMAP, recommended): mail.yourdomain.com, port 993, SSL enabled
• Incoming mail server (POP3, alternative): mail.yourdomain.com, port 995, SSL enabled
• Outgoing mail server (SMTP): mail.yourdomain.com, port 465, SSL enabled
• Username: your full email address, for example [email protected]
• Password: your mailbox password

Choose IMAP unless you have a specific reason not to. IMAP keeps your mail on the server and synchronises it across all your devices, while POP3 downloads messages to a single device.

Add the Email Account to Your Device

Step 1: Open the Mail Account Settings

1. Open Settings on your iPhone or iPad.
2. Tap Apps, then tap Mail.
3. Tap Mail Accounts.
4. Tap Add Account.

Step 2: Choose Manual Setup

Hosted mailboxes are not one of the listed providers such as iCloud or Google, so you set them up through the manual option.

1. Enter your email address, for example [email protected], then tap Next.
2. Tap Add Other Account, then tap Mail Account.

Step 3: Enter Your Account Details

1. Complete the New Account form:
   • Name: your name as you want it to appear to recipients.
   • Email: your full email address, for example [email protected].
   • Password: your mailbox password.
   • Description: a label for the account, for example Work Email.
2. Tap Next. Mail tries to find your email settings automatically.
3. If Mail finds the settings, tap Done. The account is ready, and you can skip to the verification section below. If it cannot find them, tap Next and continue with Step 4.

Step 4: Enter the Mail Server Settings Manually

1. Select IMAP at the top of the screen (recommended over POP).
2. Under Incoming Mail Server, enter:
   • Host Name: mail.yourdomain.com (replace with your own domain)
   • User Name: your full email address
   • Password: your mailbox password
3. Under Outgoing Mail Server, enter the same three values. The outgoing username and password are marked optional on this screen, but you must fill them in, otherwise sending will fail later.
4. Tap Next. Verification can take a minute or two.
5. When verification completes, tap Save. If iOS reports that the settings are incorrect, check each value for typing errors and try again.

Verify the Server Settings After Setup

iOS sometimes saves an account with defaults that stop outgoing mail from working. Checking these two screens now takes a minute and prevents the most common problems later.

Outgoing (SMTP) Settings

1. Go to Settings, tap Apps, then Mail, then Mail Accounts, and tap your newly added account.
2. Tap the row showing your email address to open the account details.
3. Under Outgoing Mail Server, tap SMTP, then tap your server under Primary Server.
4. Confirm the following, then tap Done:
   • Use SSL: on
   • Authentication: Password
   • Server Port: 465

Incoming (IMAP or POP3) Settings

1. Go back to the account details screen and tap Advanced at the bottom.
2. Confirm the following:
   • Use SSL: on
   • Server Port: 993 for IMAP, or 995 if you chose POP3

Once the account is saved, open the Mail app from your home screen. Your new account appears in the mailbox list and new messages arrive automatically.

Troubleshooting

iOS shows a "Cannot Verify Server Identity" warning: the host name does not match the mail server certificate. Open the account settings and make sure both the incoming and outgoing host names are exactly mail.yourdomain.com (with your own domain), with no spelling mistakes or extra spaces.

You can receive mail but cannot send it: almost always an SMTP setting. Work through the Outgoing (SMTP) Settings section above and confirm the username and password are filled in, Use SSL is on and the port is 465. Apple's guide If you can't send email on your iPhone or iPad covers further device-side checks.

You can send mail but new messages do not arrive: check the Incoming settings above, then see Apple's guide If you can't receive email on your iPhone or iPad.

Your password is rejected repeatedly: confirm the username is your full email address, not just the part before the @ sign. If you are unsure of the password, reset it in your hosting control panel and try again with the new one.

New mail only appears when you open the Mail app: go to Settings, tap Apps, then Mail, then Mail Accounts, then Fetch New Data, and set a fetch schedule such as every 15 minutes. Standard IMAP accounts use fetch rather than push, so a schedule is needed for automatic delivery.

If you get stuck at any point, open a support ticket with the Noiz support team. Include the step where the setup fails and the exact error message shown on the screen, and the team will help you get your mailbox working on your device.